COVID-19 (coronavirus)

 

As uncertainty continues to surround COVID-19 (coronavirus), we want to reassure you that we are doing everything we can to keep everyone safe during these trying times.

At BeauBags we work in a small team and currently work all from home. We will remain on hand to answer any questions you have.
If you have any questions about a product, delivery, return or anything else please feel free to contact us.
This can be done by phone, monday till friday 9 am - 5 pm and of course by e-mail. We do our best to respond as directly as possible.

We will continue business online and will be operating in line with advice from the World Health Organization and local health experts.
Together with our logistics partners, we are continually ensuring that the correct health, hygiene and safety standards are being followed.
We will continue to monitor the situation closely and make the right decisions if and when needed.

    • - In order to pack and prepare your order the following precautions are taken:
    • - We ensures that all employees wash their hands correctly and regularly.
    • - Everyone has their own workstation and these are at least 1.5 metres apart.
    • - All employees are asked to keep their distance from each other
    • - Breaks are not held together, everyone has their own break moment and place
    • - Ensuring that all employees with possible symptoms isolate themselves for 14 days


Delivery of parcels:

Regarding the delivery of parcels, I can inform you that due to hygiene measures and the unexpected increased pressure at many webshops and warehouses, and therefore also at distribution centres and carriers, online shopping does not always go the way you are used to. Of course we want to serve you as well as possible. And fortunately this is possible with the adjusted working method, but this does ensure for example that it sometimes takes a bit longer before a parcel is in the house. We therefore ask for your understanding. If your order is on the road for more than 5 working days, please let us know so that we can find out whether this is due to the mentioned delay or for some other reason.

Through the link below our carriers DPD and GLS will keep you informed about the measures that will be taken to deliver a parcel to the delivery address you have provided.

Important information coronavirus concerns deliveries via DPD (link)

Important information coronavirus concerns deliveries via GLS (link)

With this we are doing everything we can to continue offering you the same premium standards BeauBags stands for during these difficult times.

Take good care of each other.

Dennis Kok
BeauBags