RETURNS

 

Are returns free?

You can return your order for free within the cooling-off period of 30 days.

 

Within how many days can I return my order?

Your satisfaction is our most important priority. That is why you can return your order to us until 30 days after you have received it, for free, without giving a reason, with the help of the included return sticker.


How do I return my order?

Returning orders is very simple. Fill in the return form included, check your information on the back and edit this if necessary. Include the return form with the product you are returning and stick the return sticker on the box. Bring the package to the DPD parcelshop and you will have your purchase amount returned to you automatically.

 

How long will it take for my payment to be refunded?

Refunds are processed within 2 to 5 working days. Depending on your bank, it can take a few days longer before the payment has been processed. What happens during these 5 days? Our quality team checks if all the returned articles comply with the conditions of our returns policy. As said before, take into account that international customs charges and taxes for shipments outside the EU will not be compensated.

 

To which account will my payment be refunded?

The payment will be refunded to the account that the money was withdrawn from. It is not possible to use another account for this.


Can I exchange an article?

You can exchange every article for another colour or model. Exchanging articles is free of charge the first time. Every next return or exchange shipment within the same order will come with costs. If the amount is higher than with the original order you will receive an additional invoice with the shipment. If the amount is lower than with the original order the difference will be refunded.