SHIPMENT

 

Which countries do you ship to?

BeauBags ships standard and for free to all countries within the European Union (EU). If you live somewhere else in the world, we can ship articles to you. But for shipping outside Europe (EU) we have to calculate extra shipping costs.

If you want to have an order delivered outside of Europe, please contact us via email: service@beaubags.com and let us know the delivery address and for which product you are interested so we can make you an offer. 

 

What are the shipment costs?

BeauBags ships all orders within the European Union (EU) for free.

For shipping outside the European Union we have to calculate extra shipping costs.

 

When is my order delivered?

An order we receive on working days before 10.00 pm, which has an approved payment, will be shipped on the same day. Your order is delivered within 2 to 4 working days. If you place your order on a weekend, we will ship it on Monday. 

Please note that weather, public holidays, peak shipping seasons, and incorrect delivery information can delay the shipment of your order. BeauBags is unfortunately unable to control or reimburse issues related to any of the above.

 

What happens if I am not at home when my order is delivered?

If you are not present when the order is delivered, the order will be offered again on the following day. If you are not present for the second attempt, a note will be left by the carrier so that you can make a new delivery appointment, or you can plan a delivery to a ParcelShop near you.

TIP: Have the order delivered at the address where you spend your time during the day by filling in another delivery address, like your place of work.

 

Can I track my order?

Yes you can, as soon as your order is shipped the carrier will send you an email with a Track & Trace code, which will enable you to track your order.

 

Is my order insured during transport?

We insure all packages during the transport from BeauBags to the delivery address, against theft and damage. Once signed for receipt, or a drop-off authorization has been issued to the carrier, the insurance expires.

 

Shipping issue resolution

If you have an issue with your shipment, the best recourse is with the carrier themselves. While BeauBags Customer Service will do what we can to assist, please know that BeauBags can’t be held responsible for delivery issues (including delivery to the wrong address, lost / stolen in transit, or delayed by 3rd party shipping companies, postal depots, freight forwarders, etc.)

 

Taxes and levies

Import duties, taxes and customs charges can be applicable to international shipments (shipments outside the European Union). These are charges when the package reaches the country of destination and fall under the responsibility of the recipient.